HELP & SUPPORT

A little help.
Back to your space.

Find answers about scanning, saved spaces, sign-in, and exports.

Quick answers.

Why can't I start a scan?

Room capture needs a LiDAR-equipped iPhone, iOS 26 or later, and camera access. Allow Floorbird to use the camera in Settings > Privacy & Security > Camera.

Check compatible devices

How can I get a better scan?

Scan one room at a time. Move slowly in good light, keeping walls and corners in view. Glass and mirrors can reduce reliability. Review the model, and redo the scan if anything is missing; Redo scan starts a fresh capture.

Where are my saved scans?

Sign in to the same account using your original sign-in method. Saved account scans sync while the app is open and connected. Saved guest scans are automatically added to the first account you sign in to. Let pending uploads finish before removing the app or relying on another device.

Can I use Floorbird offline?

You can capture rooms and view scans already downloaded to your device. A cached IFC file can also be shared offline. Sign-in, cloud restoration, syncing, and creating a new IFC file need a connection. Pending sync retries automatically when you return to the app online.

IFC still processing?

Reconnect and return to the generation status in the app. An accepted conversion continues on the server if you leave the app; return to check its status. Keep the original scan while troubleshooting. Curved walls and multi-room merging are not supported by the converter.

Where is my sign-in code?

Check your email address and spam folder. Enter the most recent code in the app; codes expire after five minutes. Wait at least 60 seconds before resending. If verification expires or too many incorrect attempts are made, start a new sign-in request.

Why does Apple sign-in say my email is already in use?

Use the method you originally used to create your account. Apple and email sign-in are not automatically linked, even when they use the same email address.

Which export format should I choose?

Choose IFC for a building model, USDZ for the 3D preview, or JSON for the original RoomPlan scan data. Creating IFC requires sign-in and a connection. Layer visibility changes only the viewer, not the exported files.

What happens when I delete a scan?

Deleting an account scan removes it from your account library and, after sync, your other devices. It does not permanently erase stored server files; those are currently retained indefinitely. Previously issued download links can remain valid for up to 15 minutes. Copies shared to other apps are unaffected.

Can I delete my account in the app?

Account deletion is not available in the app yet. Deleting an individual scan is different from deleting your account or permanently erasing server data. See the contact section below for the current support availability.

CONTACT

Need more help?

Email us with what happened, your device model, iOS version, and Floorbird version. For privacy or deletion questions, describe your request without attaching scan files.

[email protected]

Opens your email app. You can also copy the address into your preferred email service.

Never send passwords, verification codes, or private room captures in an initial message.

A little help.Back to your space.